United Airlines Pet Policy | Customer Service Phone Number
United Airlines allows the passenger to carry their small pets (dogs, cats, and rabbits) those that can fit in a travel carrier underneath the seat in front of a passenger. However, the pets can be in-cabin only on some select United flights.
So, United Airlines allows pets. You just need to adhere to the guidelines of the airline’s pet policy.
Guidelines for in-cabin pets
- The animals must not be younger than 16 weeks (4 months).
- Pets are not allowed to travel with unaccompanied minors.
- The pet must always remain in the floor space under the seat.
- To bring aboard an additional pet, you will need to pay an extra $125 each way for that pet.
- Pet must travel in the same flight as that of its owner.
- In case of an emergency, oxygen service won’t be available for pets.
- In case, your pet doesn’t fit in a kennel, you will need to travel with the airline’s PetSafe program.
- To travel within the U.S., you would be required to bring a health certificate of your pet. You will also need to carry your pet’s latest rabies vaccine. You will not be allowed to travel within 30 days of your pet’s rabies vaccination.
Carriers and Kennels
The pet traveling in the cabin will be only allowed in a carrier or a kennel. The size of the carrier or a kennel should be such that it must fit under the seat in front of you. Throughout the flight journey, the pet must remain in the carrier or kennel, under the seat.
The maximum dimensions for hard-sided kennels are 17.5 × 12 × 7.5 inches. Similarly, the maximum dimensions for soft-kennels are 18 x 11 x 11 inches.
Making reservations for pet
To bring your pet into the cabin, you need to make reservations for your pet ahead of time. You can do it at the same time of booking your own tickets. You can even add pets to your existing reservation through “Manage Reservations” on United’s official website.
At the airport
On arriving at the airport, you need to check-in through the traditional airport check-in counter. The airline’s representative will give you a bright yellow tag to attach to your pet’s carrier or kennel.
If your dog is not allowed to travel in the cabin, you can use United Airlines’ PetSafe service to transport them to nearly 300 destinations.
To enable the pet to travel through PetSafe, you will need to bring several documents with you to the airport. The documents include:
- A copy of your pet’s original health certificate.
- A photo of your pet’s travel crate because PetSafe will need to give guidance on how to make sure it meets the brand’s crate requirements.
- A clear photo of the pet helps the brand to verify its breed.
- A copy of the signed and dated Customer Acknowledgement Form.
Only after reviewing the submitted documents, PetSafe will allow the pet to travel with them.
You can call on United Airline’s flight reservations number to speak to a representative who would help to make bookings for yourself and your pet.
Please note that this pet policy only applies to flights operated by United and United Express. For the codeshare partners or other flights, check the respective airlines pet policies.